Post Graduation

PGD in Customer Relationship Management

PGD in Customer Relationship Management
Duration: 2 years

Post Graduation Diploma in Customer relationship Management is a 2 year distance postgraduate program, the minimum eligibility for which is graduation in any stream from a recognized university with minimum qualifying marks. The program is spread over 4 semesters.

PGDCRM program is designed to equip students with knowledge and skills related to services marketing, customer service, customer retention / relationship management, call centre management, account management, service design and service quality management. Emphasis is laid on customer satisfaction and loyalty, data management, sales force automation and the current and future status of CRM.

Course Objectives
  • Earning a PGD in Customer Relationship Management can launch successful careers in a variety of industries.
  • Educational institutions offer this diploma worldwide. On-site and online programs offer flexibility and convenience for working professionals.
  • Search for your program below and contact directly the admission office of the school of your choice by filling in the lead form.

The two year post graduation diploma program, PGD in Customer Relationship Management is spread across 2 years, and includes 4 subjects in each semester. The detailed program structure is as follows :

First Year (Semester - 1)
Sr. No. Subjects
1 Organizational Behaviour
2 Marketing Management
3 Quantitative Methods
4 Human Resource Management

First Year (Semester - 2)
Sr. No. Subjects
1 Managerial Economics
2 Business Communication
3 Financial Accounting
4 Information Technology Management

Second Year (Semester - 3)
Sr. No. Subjects
1 CRM in B2B Markets
2 Corporate Communication
3 Consumer Behavior & Marketing Research
4 Operations Management
5 Marketing Research

Second Year (Semester - 4)
Sr. No. Subjects
1 Marketing of Services
2 Business Environment & Ethics
3 Sales & Distribution Management
4 Retail Operations Management
4 Strategic Customer Relations Management
Post Graduation Program

The University welcomes applications from all the aspirants who have completed their Bachelor Degree Examination in any discipline from any recognised university or an equivalent degree recognised by the University Grants Commission with minimum of 35% marks

  • Degree Certificate & Last year/semester Statement of Marks
  • Photo ID Proof ( PAN card / Passport / Driving License / Election Card )
  • Aadhaar Card
  • 2 Stamp Size photographs(not more than 3 months old)
  • Number of Seats - Open
  • Minimum Age 18 and Maximum no bar

All the students who wish to take admission in the post graduation diploma program of PGD in Customer Relationship Management will be charged a fee of INR 75,000( entire program). The university offers the following options for payment of fees:

1. Full Fee Payment
Particulars Amount
Admission Processing Fee INR 1,100/-
Full Fee to be paid INR 75,000/-

2. Payment on yearly basis ( 2 instalments )
Particulars Amount
Admission Processing Fee INR 1,100/-
Program duration (years) 2
Program fee per year INR 37,500/-

IMPORTANT INSTRUCTIONS:

  • Pay the fee through the online payment gateway. All major credit cards/debit cards/net banking is accepted for payment of fee.
  • The students can also pay the fee via DD drawn in favour of D. Y. Patil University, Navi Mumbai payable at Mumbai.
  • Please feel free to contact on 8448444827 for any assistance regarding fee payment.

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